Job Posting

Customized Employment Specialist / Job Developer

Employer Name: 
Community Futures Boundary
Job Location: 
WorkBC Program - Grand Forks and Boundary Area Catchment



Under the direction of the WorkBC Centre Team Lead, the Customized Employment Specialist / Job Developer is responsible for building lasting relationships with local employers, creating work experience opportunities that lead to long-term sustainable employment opportunities for clients living with
disabilities. The Customized Employment Specialist / Job Developer will work collaboratively with the WorkBC Client Services Team to support clients towards a successful job attachment outcome.


  • Delivering customized employment, job coaching and job development services; understand the WorkBC program service policies and contractual obligations and understand the role of a Customized Employment Specialist plays in achieving the goals (I.e. KPMs and
  • contractual outcomes).
  • Work collaboratively with employment counsellors in understanding clients’ needs and occupational goals and implement strategies to secure employment
  • Complete Discovery profiles to outline various aspects of client’s support network, home life, interests, skills, and potential accommodations, via home visits and other methods
  • Review and interpret specialized assessments to determine factors considered when finding a job placement for the client; understand the accommodations required by the client in a workplace; use this information to negotiate employment conditions with the employer and
  • the client.
  • Secure placement opportunity for clients by screening clients, referring resumes to employers, following up to ensure successful placement or to solicit feedback from employers.
  • Provide one-to-one job sustainment support to clients; services include on-the-job coaching, relaying employer feedback and/or worksite visits.
  • Greet clients accessing services at the Resource Centre
  • Answer telephone inquiries
  • Perform Preliminary Needs Assessments
  • Submit statistical and written reports as required
  • Provide support and information to clients accessing self-serve services in the resource centre
  • Offer self-marketing and networking advice
  • Assist clients in the use of computers for job search purposes
  • Assist clients accessing online EI client status information (My Service Canada Account) and WorkBC OES (Online Employment Services) application
  • Update and monitor job postings and local community resource information
  • Assist clients with e-mails, faxes, resume writing programs
  • Assist clients with on-line self assessment and career exploration tools
  • Gather local labour market information
  • Register clients for job search workshops
  • Monitor clients and recommend case management services where necessary and appropriate
Specific Skills Required: 


Post-secondary degree, certificate or diploma in adult education, counselling, psychology, social work, adult learning, human services, or a combination of training and two or more years of experience in:

  • Assessing complex client needs in specialized areas, such as physical limitations, developmental disabilities, mobility skills, and cognitive, social and emotional barriers;
  • Interpreting clinical assessments; and knowledge of the Employment Insurance Act, BC Employment and Assistance Program, and
  • WorkBC Employment Program policies
  • Current and satisfactory Criminal Record Check required


  • Excellent interpersonal, verbal and written communication skills
  • Strong group and one-on-one facilitation skills on employability and job search skills, and career exploration and development
  • Experience providing customer service and resolving issues both in person and in a virtual service delivery environment
  • Working knowledge of existing programs and services, community resources, and local labour market conditions
  • Experience building partnerships with employers, community agencies and other stakeholders to facilitate client job placement
  • Ability to work cooperatively in a team environment
  • Strong organizational and time-management skills
  • Proficient in Microsoft Office software such as Word, Excel, Access, Outlook, Teams, and Integrated Case Management system (ICM)
  • Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making


  • Career Development Practitioner certification will be considered an asset
  • Proficiency in a second language will be considered an asset
  • Education Assistant Certificate
  • Customized Employment Training
Terms of Employment: 
Part-time (21 hours per week)
Community Futures Boundary offers a competitive benefits package after a 3 months probationary timeframe


Posting Will Expire: 
Monday, May 3, 2021
Company Information: 
Why you should apply with us: Community Futures Boundary is a not-for-profit corporation directed by a volunteer group of citizens concerned about the economy and development of their community. Community Futures Boundary is mandated to act as a catalyst in supporting the process of community economic development to the people of the Boundary region of beautiful British Columbia, Canada.
How to Apply
Application Procedure: 

Please apply via email. In the subject line of your email, please type:“Your Name – Customized Employment Specialist” Please submit a cover letter and resume in PDF/Word format.

Email both the cover letter and resume to

We thank all applicants for their interest. However, only applicants considered for an interview will be contacted.

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