Job Posting

WorkBC Customized Employment Specialist

Employer Name: 
Community Futures Boundary
Job Location: 
Boundary Region


The Customized Employment Specialist is responsible for all aspects of the Customized Employment program for a caseload of job seekers with diverse abilities, including discovery, job development, job coaching, monitoring and crisis supports as well as explicit instruction in self-determination. In addition to working directly with job seekers and employers you will also be supporting the parents, educators, service providers working together to develop and implement the job seekers employment plan.  You will be a key member of a team of passionate professionals committed to inclusion and diversity. This is a collaborative process entered into with clients where they are supported towards their highest level of labour market participation and self-sufficiency.


  • Client Management Services (including intakes)
  • Client Assessments
  • Facilitate Discovery, Job Development and Job Coaching process
  • Work Experience Services
  • Skills Enhancement Services
  • Job Search Services
  • Job Sustainment Services
  • Assistive Technology Services – facilitate referrals


  • Support, empower individuals through all stages of the Customized Employment process
  • Develop individualized employment plans for each job seeker (Discovery) 
  • Develop a Visual Portfolio of each job seeker with their input
  • Conduct an Employment Planning meeting with the job seeker and their support team
  • Advocate for job seekers with potential employers (Job Development)
  • Support job seekers in learning new tasks at their workplace (Job Coaching)
  • Support participants (Job Coaching)
  • Complete professional written reports for funders and families
  • Organize and maintain client files
  • Enter accurate client information into ICM database a timely manner
  • Develop visual support tools with job seeker
  • Provide relief/backup for Resource Centre Advisor position as required
  • Outreach into other communities in the Boundary Area will be required on an as needed basis


(a) Demonstrated Experience in:
(1) Assessing complex client needs in specialized areas, such as physical limitations, developmental disabilities, mobility skills, and cognitive, social and emotional barriers’
Conducting and interpreting client needs assessments;
(2) Interpreting clinical assessments; and
(3) Delivering customized employment, job coaching and job development services; and
Coaching and mentoring clients;

(b) A post-secondary certificate, degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management.

Additional Requirements

  • Ongoing professional development through relevant training and workshops will be determined on an annual basis. 
  • Current basic first aid and CPR certification
  • Clean Drivers Abstract
  • Clean Criminal Record Check
  • Valid Class 5 Driver’s License
  • Customized Employment Training Level 1 (CBI Consultants or equivalent training provider)
  • Demonstrated ability providing client centered services
  • Strong communication skills  (written and verbal)
  • Experience providing exceptional customer service to diverse client populations
  • Ability to produce clear, concise and professional documentation
  • Ability to quickly enter data into industry file management systems
  • Proficient use of a variety of computer software programs and experience entering data into complex database systems
  • Knowledge of job search strategies, tools, techniques and methodology
  • Capacity to understand, implement and interpret complex policy and procedures
  • Knowledge of employment service providers and community referral agencies within the service area
  • Knowledge of local and provincial labour market and business community/employer needs 
  • Demonstrated ability to shift roles between case manager and facilitator
  • Experience engaging and developing relationships with employers, community services organizations, training institutes and other key stakeholders


  • Creative in working with clients to enhance labour market attachment.
  • Strong interpersonal skills and demonstrated ability to work with specialized and marginalized populations.
  • Commitment to providing quality service and meeting or exceeding program deliverables.
  • Proven ability to be adaptable in your approach by adjusting to changes in service delivery models, the labour market or participant trends.
  • Displays a reflective, learning and problem solving approach to work.
  • Alignment with and ability to display organizational core values of: teamwork, accountability, communication, innovation, performance, and spirit.

Application deadline: Noon - March 28, 2019

Terms of Employment: 
Hours will vary between 11 and 18 hrs/week


Posting Will Expire: 
Thursday, March 28, 2019
How to Apply
Application Procedure: 

Apply by: Email resume and cover letter to:

Community Futures Boundary thanks all applicants, however only those short listed will be contacted.

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