Job Posting

Patient Experience Coordinator (Admin)

Employer Name: 
Grand Forks Physiotherapy and Active Wellness Centre
Job Location: 
Grand Forks, BC

Grand Forks Physiotherapy and Active Wellness Centre is currently seeking a Patient Experience Coordinator to join our team! The position will start with permanent part-time with the potential and goal of permanent full-time employment.

HOURS OF WORK: Clinic hours are currently Monday, Wednesday and Friday 9.00 am-3:00pm excluding Statutory Holidays. Hours worked vary depending on operational requirements, with a minimum of 18 hours per week, with the potential to be extended to allow for greater patient variety and appointment options.

KEY RESPONSIBILITIES: As a Patient Experience Coordinator at our clinics, you will perform a variety of administrative and clerical duties including but not limited to:

  • Checking patients in at the front desk
  • Answering routine inquiries via telephone and email
  • Scheduling and managing appointments
  • Billing and accepting payment for services
  • Processing insurance payments
  • Maintaining patient charts and filing systems
  • Operating computer software and office equipment
  • Monitoring and ordering supplies
  • General cleaning duties
  • and most of all, optimizing our patient experiences

SKILLS & ABILITIES: Our ideal candidate has a passion for customer service and relations, a positive attitude, and a strong work-ethic. We are looking for someone who has:

  • Social Media and Marketing experience
  • Strong computer literacy
  • The ability to learn new software applications (experience with Clinicmaster software would be an asset)
  • Excellent interpersonal and communication skills
  • Strong multi-tasking and problem-solving skills
  • The ability to work well both independently and in cooperation with others
  • Customer service experience
  • Experience with working with and as a team member
  • Creativity and initiative
  • an interest in growth

We offer competitive wages and a great work environment. Join our team today!

About Osoyoos, South Okanagan and Grand Forks Physiotherapy and Active Wellness Centres

The Osoyoos & South Okanagan Physiotherapy and Active Wellness Centre has three clinics in Osoyoos, Oliver, and Grand Forks. Our multidisciplinary team of experienced physiotherapists, massage therapists, and kinesiologists are passionate about client-centered care. We pride ourselves in developing personalized treatment plans aimed to improve quality of life and empower clients to better manage their health. As one of our Patient Experience Coordinators, you will play a significant and valued role to our team and patients journey.


Posting Will Expire: 
Friday, February 21, 2020
How to Apply
Application Procedure: 
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