Job Posting

Customer Service Representative

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Employer Name: 
CIBC
Job Location: 
Grand Forks, BC

What You’ll Be Doing

You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

How You’ll Succeed

  • Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
  • Leveraging Technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
Terms of Employment: 
This is a casual role. Your hours will be based on our banking centre operations, and you may need to work days, evenings and weekends

Industry:

Posting Will Expire: 
Wednesday, December 5, 2018
How to Apply
Application Procedure: 
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit

 

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